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Frequently Asked Questions
How KidTrack Works
Frequently Asked Questions
How do I get started?
Signing up requires 3 steps. First you will need to create an account. Second you setup the phone(s) you want to monitor. And third you setup your payment information.
Where do I sign up?
You can sign up now by visiting the
Sign Up! page
Can I set this up on more than one phone?
Yes, but each phone will require its own subscription.
What if I want only some of the information that KidTrack can provide?
As a registered subscriber you can customize the settings for your phone by going to "Account Settings" -> "My Phones" -> "Edit". Here you can control what information is monitored. Any information that you choose not to include will not be captured in any way.
My child has an Android phone. Is there a version of KidTrack available for it?
Yes, this is our flagship version
What is the minimum version of Android required to run KidTrack?
Version 2.1, code-named Éclair by Google, which has been available since January, 2010. KidTrack will run on this version of Éclair and on Froyo, Gingerbread, and Ice Cream Sandwich (note that Honeycomb is tablet-only).
Will this interfere with normal cell-phone operation?
No, not at all. It’s been designed to run silently in the background.
Will my child know that it’s running?
No, not unless you want it to notify your child. This can be optionally enabled by the parent.
Can I install this on all of my children’s cell phones?
Yes, but each phone will require its own subscription. Your regularly scheduled emails will consist of a single email that contains the information for all phones that are part of the same family subscription, with individual sections for each child.
How much will the battery be affected by running KidTrack on the cell phone?
Minimally, far less than 1% additional drain on the battery.
How is location reported?
At your option you can enable the conversion of latitude/longitude information to street address. This will consume additional data bandwidth on the phone being monitored, but provides locations in familiar street address form. Many of our competitors will only provide latitude/longitude information to you.
How are phone numbers identified for text messages and the phone log?
Phone numbers are identified however they have been entered by your child into the address book. If the phone number is not found in the address book, the name is left blank.
How are websites reported?
When your child visits a website, we will capture the website that was visited (the entire URL) along with the title, if there is one (this is normally displayed in the title bar on a computer). When we display the websites to you, either via our website or in an email, we provide you with a clickable link which will send you to the website that was viewed by your child.
My child has an IPhone. Is there a version of KidTrack available for it?
We presently do not offer KidTrack for the IPhone, but are exploring how to bring this exciting technology to IPhone consumers.
My child has a Blackberry phone. Is there a version of KidTrack available for it?
We are presently hard at work on bringing KidTrack to Blackberry customers.
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