Frequently Asked Questions
How KidTrack™ Works
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Frequently Asked Questions
Where do I subscribe?
You can subscribe by visiting the
Is there a free trial period?
We offer a free trial period of 7 days on your first phone and you can cancel anytime before that at no cost. We don't want you to pay for service unless you love our service.
What's involved in the subscription process?
When you download the KidTrack™ Installer it will guide you by the hand as you provide it with your KidTrack™ account information, provide your contact information, select a plan of service and download and install KidTrack itself.
Can I set this up on more than one phone?
Yes, but each phone will require its own subscription. We offer a discount of 10% for additional phones.
What if I want only some of the information that KidTrack™ can provide?
As a registered subscriber you can customize the settings for your phone by going to "Subscriber Area" -> "Phones" -> "Edit Configuration". Here you can control what information is monitored. Any information that you choose not to include will not be captured in any way.
My child has an Android phone. Is there a version of KidTrack™ available for it?
Yes, this is our flagship version
What is the minimum version of Android required to run KidTrack™?
Version 2.1, code-named Éclair by Google, which has been available since January, 2010. KidTrack™ will run on this version of Éclair and on Froyo, Gingerbread, Honeycomb, Ice Cream Sandwich, Jellybean and KitKat.
Will this interfere with normal cell-phone operation?
No, not at all. It’s been designed to run silently in the background, will not show up in the App Drawer and melds in with the operating system to make it as invisible as possible.
Will my child know that it’s running?
No, not unless you want it to notify your child. This can be optionally enabled by the parent.
Can I install this on all of my children’s cell phones?
Yes, but each phone will require its own subscription. Your regularly scheduled emails will consist of a single email that contains the information for all phones that are part of the same family subscription, with individual sections for each child.
How much will the battery be affected by running KidTrack™ on the cell phone?
Minimally, generally less than 1% additional drain on the battery.
How is location reported?
We convert latitude/longitude information to street address and if you view it on our website, we will show you a map with pushpins at all of the locations visited. Many of our competitors will only provide latitude/longitude information to you. How useful is that to you?
How accurate are the locations reported?
We rely on the phone collecting and reporting location information. Information that is reported from GPS is extremely accurate, information that is reported from WiFi is quite accurate (though the device can be fooled by "seeing" WiFi routers several hundred feet away) and information that is reported from cell towers are wildly inaccurate (we have seen a phone report a location, a minute later a location 20 miles away, and a minute later the original location). We accept cell tower reads only as a last resort when no other source reports.
How are phone numbers identified for text messages and the phone log?
Phone numbers are identified however they have been entered by your child into the address book. If the phone number is not found in the address book, the name is left blank.
How are websites reported?
When your child visits a website, we will capture the website that was visited (the entire URL) along with the title, if there is one (this is normally displayed in the title bar on a computer). When we display the websites to you, either via our website or in an email, we provide you with a clickable link which will send you to the website that was viewed by your child.
My child has an iPhone. Is there a version of KidTrack™ available for it?
We presently do not offer KidTrack™ for the iPhone, but are exploring how to bring this exciting technology to iPhone consumers.
My child has a Blackberry phone. Is there a version of KidTrack™ available for it?
We are presently hard at work on bringing KidTrack™ to Blackberry customers.
Frequently Asked questions about KidTrack™ Installation
I'm getting a notification on the phone that System Monitor is running. How do I turn that off?
We've taken steps to avoid this, but the most recent versions of Android will display the notification anyway. However, if you click on the notification you will be brought to a screen that allows you to turn off notifications for our app only. Just uncheck "Show Notifications," acknowledge that you really want to turn them off and you're all set. This only needs to be performed once and we recommend doing so after the first boot with KidTrack™ installed.
Frequently Asked questions about KidTrack™ Automated Emails
Why aren't I getting the KidTrack™ Automated Emails?
The most common reason is that it may be being blocked by your anti-spam software. Please configure it to allow emails from KidTrack@kidtrackmobile.com
How often will I receive KidTrack™ Automated Emails?
KidTrack™ can be configured to send emails between once a week and as many as four times a day, or not at all if that's your preference. Visit the
page to change the frequency.
Can I change the time of day that the KidTrack™ Automated Emails are sent?
By configuring the next time that we generate KidTrack™ Automated Emails you are able to control the time of day. Visit the
page to set the Next Report time.
Frequently Asked Questions For Subscriber Area Logs
How do I change the sort order in a log?
Click on the column header of the column that you wish to sort by. Click on it a second time to switch to descending order.
How do I filter the data in a log?
You can enter your filter criteria in the row below the title row of any grid. If there is a partial match of text the row will be included; if not it will be omitted. If you are filtering Location or GeoFence data you will find that those locations that don't pass your filter will appear on the map as pale pink pushpins, while those that do pass your filter will appear as red pushpins.
How do I find out more detailed information about the pushpins on the Location and GeoFence maps?
Hover your mouse over the pushpin and a hint window will popup with detailed information.
How can I differentiate between multiple pushpins in the same location on the Location and GeoFence maps?
Your sort order will dictate which pushpins are on top and which are on bottom (see the first question in this section for information on how to change the sort order). The rows in the grid that are closest to the top will correspond to pushpins that are closer to the top. Also, if you switch the map to street view (by dragging the little man in the top left corner of the map to a location with a pushpin), you should see all of the pushpins for that location more easily accessible.
What are the yellow pushpins on the GeoFence map?
The yellow pushpins represent those areas that you have identified as requiring notification when they are entered, exited or both.
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